At Sell24x7.com, we strive to provide a secure, transparent, and reliable platform for all our vendors. This Refund Policy outlines the circumstances under which vendors may be eligible for refunds related to platform fees, commissions, or service charges.
1. Refund Eligibility
- Incorrect or Duplicate Payments: If a payment was accidentally made twice or an incorrect amount was charged.
- Service Errors: If Sell24x7.com fails to provide paid services as promised (e.g., failed subscription activation).
- Cancellation of Services: Refunds may be provided for canceled plans or subscriptions as per the terms stated at the time of purchase.
2. Non-Refundable Items
- Commissions charged on completed sales
- Charges for services already utilized (e.g., Bulk Upload, Custom Domain setup, or promotional tools)
- Fees due to vendor error (wrong payment details, incorrect product upload, etc.)
- Taxes or statutory charges included in payments
3. Refund Request Process
Submit a refund request via the Sell24x7.com support portal or email (support@sell24x7.com) within 30 days of the transaction. Include the following information:
- Vendor account details
- Transaction ID
- Reason for refund
Our team will review the request and notify you of approval or rejection within 7–10 business days.
4. Refund Method
Approved refunds will be credited to the original payment method used during the transaction (bank account, card, or UPI). Refund processing times may vary depending on the payment provider, generally 5–10 business days.
5. Platform Discretion
Sell24x7.com reserves the right to approve or reject refund requests at its discretion based on the eligibility criteria. Any fraudulent or misleading refund requests will result in account suspension or termination.
6. Changes to Refund Policy
Sell24x7.com may update this Refund Policy at any time. Vendors will be notified of significant changes via email or through the vendor dashboard. Continued use of the platform after updates constitutes acceptance of the new policy.
7. Contact Us
For any questions or support regarding refunds:
- Email: support@sell24x7.com
- Phone: +91-8299886767