Refund Policy

Welcome to Decor Basket – Refund & Return Policy

At Decor Basket, customer satisfaction is extremely important to us. We strive to deliver quality products and a smooth shopping experience. This Refund Policy explains the conditions under which returns, replacements, and refunds may be accepted.

By placing an order with Decor Basket, you agree to the terms outlined below.

Eligibility for Returns & Refunds

Customers may request a return, replacement, or refund only under eligible conditions such as:

• Damaged product received
• Defective or incorrect item delivered
• Missing items in the order
• Product significantly different from the description

To be eligible for a return or refund:

• The product must be unused and in original condition
• Original packaging, tags, and accessories must be intact
• The request must be raised within the specified return period
• Proof such as images or videos may be required for verification

Non-Returnable Items

The following items may not be eligible for return or refund:

• Personalized or customized products
• Fragile décor items damaged after delivery
• Clearance or sale items
• Products damaged due to misuse or improper handling
• Items returned without original packaging

Decor Basket reserves the right to refuse returns that do not meet policy requirements.

Return Request Process

To request a return or refund:

1. Contact our support team through official channels
2. Share your order details and issue description
3. Provide required images or proof if requested
4. Wait for approval and further instructions

Return requests are reviewed carefully to ensure fair resolution.

Refund Process

Once the returned product is received and inspected:

• Approved refunds will be processed to the original payment method
• Refund timelines may vary depending on banks or payment providers
• Shipping or convenience charges may not be refundable unless the issue was caused by us

Customers will be informed once the refund is successfully initiated.

Replacement Policy

In eligible cases, Decor Basket may offer a replacement instead of a refund.

Replacement eligibility depends on:

• Product availability
• Nature of the issue
• Verification and approval process

We aim to provide quick and fair resolutions whenever possible.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Report the issue within the specified reporting period
• Share clear photos or videos of the product and packaging
• Do not use or dispose of the product before verification

Our support team will assist you with the next steps.

Cancellation Policy

Orders may be cancelled before shipment confirmation.

• Once the order is shipped, cancellation requests may not be accepted
• Refunds for approved cancellations will be processed accordingly

Decor Basket reserves the right to cancel orders in cases such as stock unavailability, pricing errors, or suspicious activity.

Shipping Charges

• Return shipping charges may depend on the reason for return
• In case of damaged or incorrect products, return shipping may be covered by Decor Basket
• Customers may bear shipping costs for non-defective return requests where applicable

Processing Time

Refunds and replacements are usually processed within a reasonable business timeframe after successful verification and approval.

Delays may occur due to:

• Banking procedures
• Courier delays
• Public holidays or external factors

We appreciate your patience during the process.

Limitation of Liability

Decor Basket’s liability is limited to the value of the purchased product only. We are not responsible for indirect losses, delays, or damages caused after successful delivery.

Changes to Refund Policy

Decor Basket reserves the right to update or modify this Refund Policy at any time.

• Changes become effective immediately after posting
• Customers are encouraged to review this page regularly
• Continued use of our services indicates acceptance of updated terms

Contact Us

For any refund, return, or replacement-related queries, customers may contact Decor Basket through our official support channels.

Our team is committed to providing fair support and quick assistance.