Refund Policy

Welcome to MyGifts – Refund & Return Policy

At MyGifts, customer satisfaction is our priority. We strive to deliver high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, this Refund Policy explains the conditions under which refunds, returns, or replacements may be processed.

By placing an order with MyGifts, you agree to the terms outlined below.

Eligibility for Returns & Refunds

Customers may request a return, replacement, or refund under the following conditions:

• The product received is damaged, defective, or incorrect

• The product is significantly different from the description provided on the website

• The order is incomplete or missing items

To be eligible, products must:

• Be unused and in original condition

• Include original packaging, tags, and accessories

• Be reported within the specified return period after delivery

MyGifts reserves the right to inspect returned items before approving any refund or replacement request.

Non-Refundable Items

Certain products may not be eligible for refunds or returns, including:

• Personalized or customized gifts

• Perishable products such as cakes, flowers, or edible items

• Sale or discounted items

• Products damaged due to misuse or improper handling by the customer

These exclusions help maintain product quality and hygiene standards.

Return Request Process

To request a return or refund, customers should:

1. Contact MyGifts customer support within the eligible return period

2. Provide order details and supporting images (if applicable)

3. Wait for confirmation and return instructions from our support team

Unauthorized returns may not be accepted.

Refund Process

Once the returned product is received and inspected:

• Approved refunds will be processed to the original payment method

• Refund timelines may vary depending on payment providers or banks

• Customers will receive confirmation once the refund has been initiated

Shipping or handling charges may be non-refundable unless the issue was caused by MyGifts.

Replacement Policy

In eligible cases, customers may choose a replacement instead of a refund. Replacement products are subject to stock availability.

If the requested replacement item is unavailable, an alternative solution such as store credit or refund may be offered.

Order Cancellation

Orders may be canceled before they are processed or shipped.

• Once an order has been shipped, cancellation may not be possible

• Customized or personalized orders cannot be canceled after confirmation

Refunds for canceled orders will be processed according to applicable policies.

Delayed or Missing Refunds

If a refund has not been received within the expected time:

• Customers should first check with their bank or payment provider

• Processing delays may occur depending on financial institutions

• Customers may contact MyGifts support for further assistance

We are committed to resolving refund-related concerns promptly and fairly.

Limitation of Liability

MyGifts is not responsible for:

• Delays caused by courier partners or payment gateways

• Minor product variations in color, design, or packaging

• Incorrect delivery details provided by customers

Our liability is limited to the value of the purchased product.

Changes to Refund Policy

MyGifts reserves the right to modify or update this Refund Policy at any time.

• Changes become effective immediately upon posting

• Customers are encouraged to review this page regularly

• Continued use of our services implies acceptance of updated policies

Contact Us

For any refund, return, or replacement-related queries, customers may contact MyGifts through our official support channels.

We are committed to providing transparent communication and fair resolution of customer concerns.

Final Note

At MyGifts, we value customer trust and satisfaction. Our Refund Policy is designed to ensure a secure, transparent, and customer-friendly shopping experience while maintaining product quality and service standards.