Refund & Return Policy – Dvine Drops

At Dvine Drops, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience. This Refund & Return Policy explains the conditions under which returns, replacements, cancellations, and refunds are accepted for purchases made through Dvine Drops.

This policy follows common e-commerce standards inspired by platforms like Meesho while being customized specifically for Dvine Drops.

By placing an order with Dvine Drops, you agree to the terms outlined below.

Return Eligibility

Customers may request a return or replacement under the following situations:

• The product received is damaged or defective
• The wrong product was delivered
• The product is missing parts or accessories
• The item received is significantly different from the description

To qualify for a return:

• The product must be unused and in original condition
• Original packaging, tags, manuals, and accessories must be included
• The return request must be submitted within the applicable return period
• Proof of purchase or order confirmation may be required

Dvine Drops reserves the right to inspect returned products before approving refunds or replacements.

Non-Returnable Products

The following items may not be eligible for return or refund:

• Personalized or customized products
• Used, damaged, or altered items
• Products damaged due to customer misuse
• Clearance sale or heavily discounted products
• Opened sealed items where hygiene or safety is involved
• Items returned without original packaging or invoice

Return Request Process

To request a return or replacement:

1. Contact Dvine Drops customer support through official channels
2. Share your order details and reason for return
3. Provide photos or videos if requested for verification
4. Our support team will review the request and provide further instructions

Unauthorized returns may not be accepted.

Refund Process

Once the returned product is received and inspected:

• Approved refunds will be processed to the original payment method
• Refund timelines may vary depending on banks or payment providers
• Shipping charges may not be refundable unless the issue was caused by us

Customers will receive confirmation once the refund has been initiated.

Replacement Policy

Eligible products may qualify for replacement instead of refund if:

• The item is defective or damaged
• A wrong product was delivered
• Replacement stock is available

If replacement is unavailable, a refund or alternative solution may be provided.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Report the issue within 24 to 48 hours of delivery
• Keep the product, packaging, and accessories intact
• Provide clear photos or videos for verification if requested

Late reporting may affect eligibility for return or replacement.

Order Cancellation

Orders may be canceled before shipment confirmation.

• Once an order has been shipped, cancellation requests may not be accepted
• Refunds for prepaid canceled orders will be processed after cancellation approval

Dvine Drops reserves the right to cancel orders due to:

• Product unavailability
• Pricing or technical errors
• Suspicious or fraudulent activity
• Payment issues

Return Shipping

• Customers may be responsible for return shipping charges unless the return is due to our mistake
• Return shipping instructions will be provided after approval
• Original shipping fees may not always be refundable

Limitation of Liability

Dvine Drops shall not be responsible for:

• Delays caused by courier or logistics providers
• Damage caused after delivery due to misuse
• Losses resulting from improper product handling
• Temporary delays in refund processing caused by banks or payment systems

Our liability is limited to the value of the purchased product where applicable.

Changes to Refund Policy

Dvine Drops reserves the right to update or modify this Refund & Return Policy at any time.

• Changes become effective immediately upon posting
• Customers are encouraged to review this page regularly
• Continued use of our services indicates acceptance of updated policies

Contact Us

For return requests, refund support, or related questions, customers may contact Dvine Drops through our official support channels.

We are committed to fair resolutions, transparent communication, and customer satisfaction.